Brixton Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Brixton Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create clarity around the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service. In these terms, references to “we”, “us” and “our” mean Brixton Cleaners, and “you” means the person, business, or organisation placing the booking.

Our cleaning service terms apply to all standard cleaning, deep cleaning, end-of-tenancy cleaning, post-renovation cleaning, and similar service types unless a separate written agreement states otherwise. If any part of these conditions is found to be unenforceable, the remaining terms will continue in full force. We may update these conditions from time to time, and the version in force at the time of booking will apply to that booking.

These service terms for Brixton Cleaners are intended to be fair, clear, and practical. They should be read carefully before a cleaning appointment is confirmed. If you book on behalf of another person or a business, you confirm that you have authority to accept these terms on their behalf.

1. Booking Process

Bookings may be requested through our usual reservation channels and are only confirmed once we have accepted the request. A booking is not final until we have acknowledged the service date, time, scope of work, and any special instructions. We may decline a booking if the requested work is outside our service range, if the property conditions are unsuitable, or if we are unable to supply an appropriate cleaner at the required time.

To help us provide an accurate and efficient service, you must give complete and correct information at the time of booking. This includes the type of property, the rooms or areas to be cleaned, expected access arrangements, known hazards, and any tasks that require special attention. If the information provided is incomplete or inaccurate, the final service may differ from the original quotation or may need to be rescheduled.

We reserve the right to alter the booking if the property size, condition, or work requested is materially different from the details supplied. Where additional work is identified on arrival, we may offer an updated quotation or restrict the service to the originally agreed scope. In some cases, extra time or additional cleaners may be required, and any increase in service cost will be discussed before work continues whenever reasonably possible.

2. Service Standards and Access

We will provide the cleaning service with reasonable care and skill and aim to deliver the agreed standard within the allocated time. However, the exact outcome may vary depending on the initial condition of the premises, the materials present, the availability of water or electricity, and the level of access provided. Some stains, marks, odours, or damage may be permanent or may require specialist treatment outside a standard cleaning package.

You must ensure that we have safe and timely access to the property at the booked time. If access is not possible because of a missing key, incorrect code, no one present to admit us, or a similar issue, the appointment may be treated as a late cancellation or failed visit, and a charge may still apply. You are also responsible for securing any pets, valuables, and fragile items before the service begins.

Where the service requires parking, lift access, loading arrangements, or permission from a landlord, building manager, or concierge, you must arrange this in advance. Delays caused by access restrictions, parking issues, or building rules may reduce the time available for cleaning, and we do not accept responsibility for reduced output where such matters were not disclosed beforehand.

3. Payments

Payment terms will be confirmed at booking and may vary depending on the type of cleaning requested, the property category, or whether the appointment is a one-off or recurring service. Unless otherwise agreed in writing, payment is due in full on or before completion of the service. For some services, including larger jobs or commercial bookings, a deposit or part-payment may be required in advance to secure the appointment.

All quoted prices are based on the information supplied at the time of booking. If the actual work is greater than expected, additional charges may apply for extra time, extra rooms, specialist materials, or increased labour. Any such adjustment will be based on the revised scope of work and on reasonable notice wherever possible. Brixton Cleaners may refuse to continue with a service if payment terms are not being met or if a deposit has not been received when requested.

Invoices must be paid by the due date stated on them. Late payment may result in suspension of future services, recovery action, and/or reasonable administrative costs where permitted by law. If a payment is reversed, cancelled, or charged back without valid reason, you may be liable for the service value and any associated bank or recovery fees. Prices may be subject to VAT where applicable and will be stated accordingly at the time of invoice or quotation.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking, but notice must be given within the period stated at booking or, if no period is specified, within a reasonable time before the appointment. Short-notice cancellations may attract a charge to cover lost labour time, reserved scheduling capacity, and travel costs already incurred. The closer the cancellation is to the service date, the more likely a fee will apply.

If we need to cancel or reschedule, we will use reasonable efforts to notify you promptly and arrange an alternative appointment. However, we are not responsible for delays caused by circumstances outside our control, including adverse weather, traffic disruption, staff illness, equipment failure, or events affecting access to the premises. In such situations, any payment already taken for an unperformed service will normally be offered as a refund or credit, unless the booking is rescheduled by agreement.

A missed appointment caused by your failure to provide access, instructions, or a safe working environment may be treated as a late cancellation. If the cleaner arrives and is unable to begin work for reasons within your control, we may charge the full or partial service fee. This applies equally whether the booking is for a standard domestic clean or a larger cleaning service appointment requiring reserved time.

5. Liability and Limitations

We will exercise reasonable care when providing our services, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not liable for losses that arise from pre-existing damage, hidden defects, unsuitable surfaces, or failure to follow manufacturer instructions for materials, fittings, or appliances.

Before work begins, you should tell us about delicate, antique, high-value, or easily damaged items, and you should remove or isolate anything that could be harmed by routine cleaning activity. We are not responsible for damage resulting from items left in unstable condition, unsecured shelving, loose fixtures, unprotected electronics, or surfaces already weakened by age or poor maintenance. We also do not accept liability for wear and tear that is reasonable for the age and condition of the property.

Where a claim is made, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs and a description of the alleged damage or loss. We may inspect the affected area, seek expert assessment, or offer a corrective visit if appropriate. Any refund, repair contribution, or remedy will be limited to the direct service value affected by the issue, unless a greater amount is required by law. This limitation applies to all cleaner bookings unless a separate written guarantee states otherwise.

6. Customer Responsibilities

You are responsible for preparing the property for the service and for ensuring the cleaner can work in a safe and reasonable environment. This includes removing obstruction where appropriate, storing away valuables, informing us about alarms or security systems, and making sure there is sufficient lighting, water, and electricity unless otherwise agreed. Where tasks involve heavy lifting, working at height, or handling items of uncertain condition, we may decline to proceed if we believe the work presents an unreasonable risk.

You must inform us of any health and safety concerns before the appointment begins. This includes hazards such as mould, sharps, bodily fluids, asbestos, structural instability, infestation, or the presence of aggressive animals. If any such issue is discovered during the visit and was not disclosed beforehand, we may stop work immediately, leave the premises, and charge for time already spent. We may also refuse future work where the environment is not suitable.

For recurring cleaning services, you should review the service scope periodically to ensure it still meets your needs. Where your instructions change, the booking may need to be updated and the price adjusted. Any requests for additional tasks should be made in advance rather than at the last minute, as this helps us schedule the correct time and resources.

7. Waste Regulations and Disposal

We comply with applicable UK waste regulations and expect customers to cooperate with lawful disposal practices. Our cleaning staff may remove ordinary cleaning waste, packaging, dust, and small household refuse arising from the service, provided it is safe and permitted to do so. We do not act as a general waste carrier unless this is expressly agreed, and we will not remove items that require special handling without prior arrangement.

Hazardous waste, clinical waste, sharps, chemicals, asbestos-containing materials, gas cylinders, electrical equipment, and any material regulated by specific disposal rules must be disclosed in advance and handled only in accordance with the relevant legal requirements. If such items are encountered unexpectedly, the cleaner may leave them untouched and may report that specialist disposal is required. You remain responsible for arranging lawful collection, removal, and disposal unless we have explicitly agreed otherwise in writing.

You must not ask us to dispose of prohibited materials in a way that could breach environmental or waste-transfer rules. Any waste bags, recyclable materials, or items removed from the property may be handled in line with local collection rules, duty of care obligations, and our own operational procedures. We reserve the right to refuse disposal requests that are unsafe, unlawful, or outside the normal scope of a domestic or commercial Brixton Cleaners appointment.

8. Force Majeure and Service Interruptions

We are not liable for delays or failure to perform any obligation where the delay or failure is caused by events outside our reasonable control. These may include severe weather, transport disruption, industrial action, public emergencies, power failure, flood, fire, supply interruption, or restrictions imposed by authorities. If such an event occurs, we may suspend or postpone the service without liability for indirect losses.

If a force majeure event affects an existing booking, we will aim to agree a new appointment or propose an alternative arrangement. If performance becomes impossible, a refund of any prepayment for the unperformed element may be offered, subject to deduction of any non-recoverable costs already incurred where lawful and reasonable. We will always try to act fairly and proportionately in deciding the appropriate remedy.

Nothing in these terms prevents either party from relying on rights that arise under consumer law, contract law, or any statutory protection that cannot be excluded. These service terms are meant to supplement, not replace, your legal rights where those rights apply.

9. Governing Law

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. Where you are resident in Scotland or Northern Ireland, mandatory local consumer rights and jurisdiction rules will apply to the extent required by law. Any dispute not resolved through discussion may be brought before the courts with appropriate jurisdiction in the United Kingdom.

If any part of these terms is found invalid or unenforceable, that part shall be severed to the minimum extent necessary and the remainder shall continue to apply. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. These provisions apply equally to one-off bookings, repeat appointments, and any bespoke cleaning service terms agreed for a particular property or contract.

By proceeding with a booking, you confirm that you have read and understood these terms and agree to comply with them. If you do not accept any part of the terms, you should not complete the booking process. For the avoidance of doubt, the words “Brixton Cleaners”, “cleaning service”, “cleaner”, and similar variations used throughout this document refer to the same service provider and its authorised representatives.